Free E-Commerce Usability Report

Written May 15. 2000, at 11:32 GMT.

Mark Hurst writes in his newsletter: "In Search of E-Commerce: The first e-commerce report Creative Good ever published is now online, for free. It's a bit dated -- the second edition was published in February 1999 -- but it shows some interesting before-and-after shots on sites like Amazon and Expedia, from redesigns between the first and second editions of the report."

This report is a very good read for anyone interested in basic usability. The authors walk the readers through few of the most important e-commerce sites (of that time) and point out many of the basic flaws they find through simple heuristic evaluation.

Their findings are insightful and written in plain English, and are therefore an ideal learning material for anyone that wishes to gain insight into the world of usability design.

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